What is service design?
From the beginning, we educate the public and entities about what is service design. To us, service design is the human-centered innovative approach of improving services based on customer needs, experience and journey. It is conducted in collaboration with services providers, government and public. Co-creation and continuous iteration for delivering the best competitive right fit version of the services. This will ultimately make customers happy and deliver wow services.
What is Service design process?
We use the double diamond model of service design which includes the main 4 d’s:
What are our service design tools?
Our desing tools box includs the follwoing:
- Ideation tools
- Customer Persona
- Customer Journey map
- Service blue print
- Stakeholder map
- Service safaris
- Shadowing
- Contextual interviews
- Cultural probes
- Mobile ethnography
- A day in the life
- Expectations Maps
- What if scenarios
- Storyboards
- Desktop walkthrough
- Service prototype
- Service staging
- Agile development
- Co-creation
- Storytelling
- Service roleplay
- Customer lifecycle maps
- Business Model Canvas
- Service design surgery
- Relationship design